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Missed CFA exam scheduling deadline – what should I do?

  • This topic has 17 replies, 7 voices, and was last updated Jul-21 by Zee Tan.
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      I have registered for May 2021 Level 1 exam but missed the deadline to schedule my exam appointment. What options do I have for this exam? Someone please help!

      Sophie Macon voted upmikey voted upZee Tan voted up
    • Zee Tan
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      I’ve just been informed/reminded by @Sophie that CFA Institute has indeed previously stated that “your exam will be voided if you didn’t schedule your exam appointment” despite registering for the exam.

      However it seems that CFA Institute has removed this wording from their website now.

      Will let you know if we learn anything new.

      mikey voted up
    • Zee Tan
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      It’s important to verify with CFA Institute (phone them up if they aren’t answering emails) before you make any decisions, as the info below is based on previous exam cycles.

      In the previous exam cycle, CFA Institute has stated that those who miss the scheduling deadline with Prometric won’t be able to sit for the exam.

      Additional details:

      • There won’t be any refunds given by CFA Institute for a missed scheduling deadline.
      • There won’t be a chance to reschedule either, which I thought was harsh. Initially I thought surely worst case scenario would be a $25 or even $250 rescheduling fee.
      • You can withdraw your exam to be eligible for the next exam window.

      However, you should definitely contact CFA Institute (phone or email) to explain your case and ask if there’s anything they can do for you. Be prepared to be on hold for a bit, but given the alternative of missing out on the exam with no refund, I think it’s worth it.

      There have been reports of candidates that have successfully transferred their exam to the next exam window without incurring any fees. This seems to be the case when new exam dates/locations open in your city.

      Good luck, and let us know how it goes for you? Meanwhile I’ll put out more feelers out, and if I learn anything new I’ll let you know here.

      mikey voted up
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      I’ve found the screenshot: on 19 March 2021, this is what CFA Institute’s website stated:

      mikey voted up
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      Thank you so much for helping and clarifying this matter.!

      mikey voted up
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      Hey @manavchoudhary I really hope you’re seeing this
      Can you please tell me what the next step was after you missed the deadline _/\_
      I happened to have missed mine as well because of not having access to my email for the duration.

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        Hi @procrast296 – as the earlier replies indicated, you don’t get a chance to schedule your exam by default, and even writing in CFA Institute seems to take a hard stance on not allowing any exceptions.

        Probably isn’t what you want to hear, but at least you know.

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          Hey Mikey,

          Thanks for the answer. If not a reschedule option, do they atleast allow an option to get the fees or a part of it back?

          If even this isn’t provided as well, doesn’t make sense for CFAI to open up a global institute to eat up everyone’s money at each possible chance.

          • Zee Tan
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            As I understand it, there is no option for a refund, partial or otherwise. It’s best to double-check with CFA Institute, but what we’ve heard from candidates so far is that CFA Institute refuses to budge on this one.

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      We did a quick reach out on Instagram and some followers have confirmed that CFA Institute told them there were no exceptions, and the only option is to withdraw from the exam.

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      Let us know if you do manage to get your exam rescheduled!

    • Zee Tan
      Keymaster
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      @turihf chipped in (via IG) with their experience for the Feb 2021 CFA exam. Sharing here:

      I missed the deadline to schedule the Feb-2021 CFA exam with Prometric. I emailed CFA Institute to find out if I had lost my chance to schedule my exam, and if I can request a refund since there seemed to be a website issue with requesting a refund.

      CFA Institute replied 2 weeks later, saying not to request a refund because I should be able to reschedule an exam due to the developing COVID situation. I waited for a bit more and an April exam window opened to me.

      Crucially @turihf was eligible for a refund, so CFA Institute would have had a stronger incentive to let them schedule an exam. So unfortunately there’s no clear argument that this would necessarily apply to all May 2021 candidates.

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      I contacted the toll free number and as you guessed it, I was told that no exceptions shall be entertained and that the fee will not be deferred or refunded. I don’t get it, I mean in India, the last time any CFA Exam was conducted was December 2019. May 2021 and June 2020 cancellations I understand but why December 2020 was cancelled? And the rescheduling deadline is till 31st July. The scheduling deadline should have been open atleast till 30th June. I hope they re-open the deadline since that was fee was really not a small amount. I agree they sent e-mails and everything but I was pre-occupied with other courses (Chartered Accountancy) that I was doing which is why I missed the e-mails. God, this is so frustrating.

      • Zee Tan
        Keymaster
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        I agree that this is quite a mess, likely due to the chaos the pandemic and changes in exam format / logistics / processes.

        Logically candidates should be able to register, book their exam slot and pay in the same session. I suspect the reason this isn’t happening is that the existing Prometric booking system may not be set up this way.

        I do get why they can’t offer a deferral or refund though – since then it would be easy to get a refund or deferral for any arbitrary reason, just don’t schedule your exam!

        Over time hopefully issues like these will be resolved, but unfortunately while the teething issues remain, candidates will suffer.

        TanayKotecha voted up
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          I am having the same situation from VN. I registered for CFA level 2 August exam. But I couldn’t schedule appointments, I tried for 2 weeks logging on the system to find seats for appointments ball all the time it occurred either system failure or no seats available. Until deadline is passed. I still couldn’t register. I took the screenshot and email CFA instantly but they didn’t replied my until 1 month after deadline saying it’s my responsibility to schedule appointment before deadline. I don’t understand how could CFAI provides such an unethical and lousy service like this. Do you know any other channel where I can complain my case. Please share with me. Thanks a lot.

           

           

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            It sounds incredible to me that CFA Institute’s official policy for candidates that could not schedule an exam slot is “too bad”.

            Did you contact CFA Institute before the deadline?

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            I did contact them with emails and screenshots of the unavailable slot before the deadline. But no-one replied me. One month after the deadline has passed, they replied me by email saying it’s my responsibility to schedule a slot. I dont know since when CFA has starting this lousy business.

             

             

             

    • Zee Tan
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      CFA Institute have responded with some additional points:

      There are some cities that fill quickly. When this happens, additional appointments will be added. Candidates who are firm on their choice of location should check back within 2–3 days.

      Please encourage candidates to expand the dates they are looking to test. The most popular testing days are Saturday and Sunday, followed closely by the last few days of the testing window, regardless of the day of the week. Candidates seeking a specific test center location should search for appointments throughout the entire testing window.

      If the candidate does not schedule an exam, they lose the registration fee and exam is voided according to CFA Institute policy.

      Candidates who do not schedule their exam by the published deadline will not be able to sit for their exam and will forfeit their registration fee.

      The scheduling deadline is a hard deadline, and we do not have flexibility to extend the deadline on an individual candidate basis. We send many reminders out to candidates encouraging them to schedule as soon as possible.

      For the May window, for example, candidates received 9 direct email communications about the need to schedule their appointment before the deadline. Additionally, two notices about the deadline were shared on our social media platforms, and the deadlines were posted to our website.

      I’m aware that this doesn’t quite address cases where there’s just zero availability in a location. I’ve responded to CFA Institute with this and we’ll see if we get something back.

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