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Hi Zee,
Thanks for getting back to me.
So I don’t get the exact screen you get there.
This is the screen I get instead. As you can see there is no option to withdraw from my exam.
However, when I do click manage exam appointment, I get this screen.
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From there I am asked to enter my confirmation number and the first 4 letters of my last name. From which I get the error message as described in the original post.
Thanks