I have a problem regarding my registration fee payment to CFA Institute, which I'm paying by invoice. I made payment on 26th April for the November 2021 CFA Level 1 exam, but I didn't get any confirmation email from their side. Today is the last day to pay, according to my invoice. I have emailed CFA Institute several times with my invoice and swift code, but they are not responding. What should I do?

No I haven't received any updates from cfa institute. I have the proof of payment but they are not answering any of my mail and calls.

Thank you so much for reply @zee Yes I do have a proof of the payment which I have made through invoice but I haven't gotten any type of confirmation mail from cfa institute and I am not able to schedule an exam with prometric. Actually it's been a several days since I have made payment but didn't get confirmation mail so that's why I am worrying.

A CFA Level 1 Discussion About CFA Exam Payment Issue: No Payment Confirmation

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This topic has 20 replies, 6 voices, and was last updated Oct-235:45 am by Rishabhsharma.

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- Rishabhsharma
  Participant
  - CFA Level 1
  15 May 2021 at 10:55 am
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  103
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  I have a problem regarding my registration fee payment to CFA Institute, which I’m paying by invoice. I made payment on 26th April for the November 2021 CFA Level 1 exam, but I didn’t get any confirmation email from their side. Today is the last day to pay, according to my invoice.
  
  I have emailed CFA Institute several times with my invoice and swift code, but they are not responding.
  
  What should I do?
- Rishabhsharma
  Participant
  - CFA Level 1
  18 May 2021 at 3:25 am
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  15
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  No I haven’t received any updates from cfa institute.
  
  I have the proof of payment but they are not answering any of my mail and calls.
- Rishabhsharma
  Participant
  - CFA Level 1
  16 May 2021 at 6:03 am
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  8
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  Thank you so much for reply @zee
  
  Yes I do have a proof of the payment which I have made through invoice but I haven’t gotten any type of confirmation mail from cfa institute and I am not able to schedule an exam with prometric.
  
  Actually it’s been a several days since I have made payment but didn’t get confirmation mail so that’s why I am worrying.
  - Zee Tan
    Keymaster
    
    CFA Charterholder
    17 May 2021 at 8:11 pm
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    Have you gotten any update or progress with CFA Institute yet on this, by the way?
- pranay
  Participant
  - CFA Level 1
  10 Aug 2021 at 3:32 pm
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  4
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  I have made payment on 1st July 2021 for February CFA 2022 Level 1 exam by invoice method but still didn’t get any confirmation from their side. Today is last day to register by invoice method. Can anyone pls help me what should i do. @ rishabhsharma and @lala have you got confirmation from them.
  - lala
    Participant
    
    CFA Level 1
    11 Aug 2021 at 1:45 am
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    Hi @pranay! I just wanna say we don’t have other choice than wait for CFAI’s responce. I received their responces after more than 2 months and they said that my payment is expired and offer me 2 choices: refund or register an other exam in 2022. I’ve registered my Feb 2022 exam and again do not have any responce. It make me annoyed and disappoited.
    
    Anw, hope the best wishes for u and good luck!
    - pranay
      Participant
      
      CFA Level 1
      11 Aug 2021 at 6:04 am
      
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      Hi @lala! Thanks for the reply. I have received mail from CFA that, they have escalated the query to Payment and Revenue Department. Hope to get response from them asap.
      
      Best wishes to u too and good luck!
    - Shashank9741
      Participant
      
      CFA Level 1
      11 Aug 2021 at 10:14 am
      
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      Hi @lala, I have the same problem and I have to write the exam in feb22 at any cost, it is important to me, did it really happen where the payment got canceled and you had to write another time that seems very scary and sad.
      
      I really wished the institute was faster when came to replying and confirming.
    - pranay
      Participant
      
      CFA Level 1
      17 Aug 2021 at 3:33 pm
      
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      Hi @lala, even i got mail now saying that the registration is expired and they are asking me to register again for future exam or amount will get refund. If I register again for future exam will my CFA institute ID will change and do i need to make payment again???
      - lala
        Participant
        
        CFA Level 1
        17 Aug 2021 at 3:55 pm
        
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        Hi @pranay! Your ID always be the same. If you want to register for an future exam, you just register and choose invoice option. After that, email CFA Institute Registrations & Revenue to let them know your registration is complete. I received their confirm after a week.
- Zee Tan
  Keymaster
  - CFA Charterholder
  15 May 2021 at 9:53 pm
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  3
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  Hi @rishabhsharma – I’ve moved your question to a new topic. Please do start a new topic if you have a question that’s unrelated to a thread you’re on.
  - Have you gotten a confirmation email from CFA Institute?
  - When you log into your CFA Institute account, does it show you as enrolled in the November 2021 L1 exam?
  - Are you able to schedule an exam with Prometric?
  - Do you have proof of payment on your end (e.g. a bank statement showing a transfer to CFA Institute’s details on the invoice)?
  If your answer is ‘yes’ to all of the above, it should be fine.
  
  If not, realistically you don’t have a choice other than to wait for CFA Institute to get back to you.
  
  Hope that helps!
- lala
  Participant
  - CFA Level 1
  20 May 2021 at 2:27 pm
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  Hi @rishabhsharma. Have you gotten a confirmation email from CFA Institute yet?
  
  I haven’t received any confirmation emails from CFAI since I paid my invoice by Swift code. My due date is coming soon, so I’m worried about it.
  
  I’m looking forward your reply. Tks
- Rishabhsharma
  Participant
  - CFA Level 1
  20 May 2021 at 4:42 pm
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  No @lala I haven’t gotten any confirmation mail and my due date was 15 may.
  I have written many mails and did many calls but cfa institute is not replying any of it.
  
  No option left except waiting.
  - lala
    Participant
    
    CFA Level 1
    20 May 2021 at 5:31 pm
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    OMG!!! I just asked a friend who taking part in last exam and she said that CFAI responded her after month. They allowed her register the exam.
    
    Hope we’ll be fine!
    
    If you receive CFAI’s respone, plz announce me.
    - Rishabhsharma
      Participant
      
      CFA Level 1
      20 May 2021 at 7:00 pm
      
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      Oh thank you @lala for letting me know that your friend got response from CFAI after a month. It’s a relief.
      
      Yup definately I will let you know if I will get confirmation mail from the institute.
      - lala
        Participant
        
        CFA Level 1
        20 Jul 2021 at 4:47 am
        
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        @Rishabhsharma how’s about you? Plz, response me, i’m so worried now😓
- lala
  Participant
  - CFA Level 1
  13 Jul 2021 at 1:10 am
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  How’s about you, @rishabhsharma? Have you gotten a confirmation email from CFA Institute yet?
- lala
  Participant
  - CFA Level 1
  13 Jul 2021 at 1:37 am
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  How’s about you @rishabhsharma. Have you gotten a confirmation email from CFA Institute yet?
- Shashank9741
  Participant
  - CFA Level 1
  17 Aug 2021 at 5:55 am
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  Hi @rishabhsharma try calling them and tell them your concern, they will solve it right away, I got this done by calling them, and keep checking your profile on the CFA Institute website, chances are you might have not received the email, the same happened to me.
  - pranay
    Participant
    
    CFA Level 1
    17 Aug 2021 at 2:13 pm
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    Hi shashank, have you got any update from them????
- muskanagarwalca1998@gmail.com
  Participant
  - CFA Level 1
  13 Feb 2023 at 4:18 pm
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  Hello All
  
  Muskan Sanjay Agarwal this side. I had paid using the invoice option for CFA level 1 (August 2023) on 10th of feb 2023. The last date for payment according to the invoice is 19th Feb, 2023. I have not yet received any confirmation from the institutes end, I have been continously mailing them but with no success. Even tried to reach out to the contact number provided (India’s contact details for CFA institute) but it says that the number does not exists.
  
  Can anyone please help me figure out what needs to be done. This is really very frustrating and I am clueless what needs to be done
  
  The amount has been debited and the registration has also not been done
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