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Thanks for the advice. I spoke to Prometric again through their customer call center, and they were very helpful (I spoke to a representative within 30 seconds). They said that a lot of people have called with the same problem. Since CFA has started outsourcing them as a scheduling platform, candidates’ profiles are sometimes not being linked by CFA to Prometric, hence why my profile was not being found on the Prometric system. This is 100% a fault by CFA, and hopefully they will rectify the issue soon.