I couldn´t attend my Level 1 exam in November 2021, and I´ve been told by customer care that I can register for the May 2022 level 1 exam free of charge. However, when I reach the checkout point, it still shows a charge of 1000 dollars.
There is an information bubble at the beginning of the selection process that mentions using a registration transfer option to get a final price of $0.
Am I missing a step? Any help with this would be very appreciated!