- This topic has 4 replies, 4 voices, and was last updated Jul-2112:31 am by
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Up4
I can’t register for the Level 1 exam in November. When I click on the payment button I get the message “something went wrong”.
CFA Institute are non-responsive via email or phone.
What can I do? Does anyone else have the same problem?
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Up4
Looks like a generic error that you’ll have to follow up with CFA Institute. Email them including your Error Tracking Reference Number.
This video might also help as it describes a similar issue:
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Up1
Have you tried registering:
- In a different browser (i.e. switch between Safari, Chrome, Edge?)
- In an incognito tab?
- With a different device/laptop/tablet?
Hope this resolves it, let me know how it turns out.
If you still run into problems, it would be useful to have a screenshot showing your issue.
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Up1
Hello guys! Hope you are doing well
I am facing the same problem, did you solve it?
I already sent 4 e-mails to CFAI but no responses.
It’s very sad
Thanks in advance
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