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“Something went wrong” when registering for CFA exam

Topic Resolution: Resolved
  • Author
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    • Avatar of jehankhaledjehankhaled
      Participant
        • Undecided
        Up
        5
        ::

        I can’t register for the Level 1 exam in November. When I click on the payment button I get the message “something went wrong”.

        CFA Institute are non-responsive via email or phone.

        What can I do? Does anyone else have the same problem?

        Zee Tan voted up
      • Avatar of Zee TanZee Tan
        Keymaster
          • CFA Charterholder
          Up
          4
          ::

          Looks like a generic error that you’ll have to follow up with CFA Institute. Email them including your Error Tracking Reference Number.

          This video might also help as it describes a similar issue:

        • Up
          1
          Accepted answer
          ::

          Have you tried registering:

          • In a different browser (i.e. switch between Safari, Chrome, Edge?)
          • In an incognito tab?
          • With a different device/laptop/tablet?

          Hope this resolves it, let me know how it turns out.

          If you still run into problems, it would be useful to have a screenshot showing your issue.

        • Avatar of jehankhaledjehankhaled
          Participant
            • Undecided
            Up
            1
            ::

            Hi mikey

            I did all of these but i have the same message:

            “Something went wrong” when registering for CFA exam

          • Avatar of GabrielMoraesGabrielMoraes
            Participant
              • CFA Level 1
              Up
              1
              ::

              Hello guys! Hope you are doing well

               

              I am facing the same problem, did you solve it?

              I already sent 4 e-mails to CFAI but no responses.

              It’s very sad

              Thanks in advance

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