CFA CFA General CFA exam registration issues when awarded scholarship

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CFA exam registration issues when awarded scholarship

Topic Resolution: Resolved
  • This topic has 5 replies, 2 voices, and was last updated 6d by Zee Tan.
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  • YiLing
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    Hi, I was registered for CFA Program last week with the awarded scholarship, and firstly I’m using the “pay by invoice” method, after that I decided to change it to credit card payment so that I canceled the invoice and register again, but then my scholarship was not reflected at the checkout session when I register the second time, and it showed the original price.

    I have contacted the CFA Customer Service department few times but didn’t get any reply from them.

    I’m worrying that I won’t get any reply from them until I miss the registration and scholarship deadline. Is it possible for me to just proceed with the payment using the invoice issued during my first-time registration? Although it is not matching with my account now, since after I cancel the previous registration, currently my account showed the original price.

    Zee Tan
    Keymaster
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    That sounds like a tech issue – unfortunately with the implementation of the new CFA CBT format and logistics it’s a little manic right now so that might be why you’re still waiting on a response.

    We’ll reach out to our contact with CFA Institute and see if they can help out, stay tuned!

    YiLing
    Participant
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    Omg thank you so much!

    Zee Tan
    Keymaster
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    Hi @yiling, CFA Institute have come back with a response. You’ll need to get your account reset:

    The candidate must contact the GCC directly by emailing info@cfainstitute.org to assist with resetting the account.

    Please ensure the candidate is providing the following information in order to resolve the issue.

    Name

    Email address

    Partner ID#

    Which scholarship awarded

    You should hopefully get it reset in time before the early registration deadline. Hope this helps!

    YiLing
    Participant
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    Thanks for your information! Will try to contact them 🙂

    Zee Tan
    Keymaster
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    Good luck, let us know how it goes!

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