Hi, Anyone else having issues contacting the customer support? Most of the links they provide in case of any problems do not work and it’s impossible to get your call answered... Could you recommend what’s the best way to contact them ( I’m based in the UK)? Thanks!

You're right, the UK number "is not recognized". That's crazy. I think @zee has some contacts at CFA Institute but they are unlikely to be able to help with support issues. Loads (and I mean LOADS) of candidates are having issues so hopefully it'll all be sorted soon. The issue they are having is the amount of people with queries - given all the pandemic related issues and uncertainty almost every candidate has a question or an issue. They'll work through them all eventually... I hope.

Thanks Neil! I’ve sent an email but it’s been a couple of days I haven’t heard from them and also tried to reach them using all numbers provided at the website. The UK tool free number seems like it’s not active... The reason I need to contact them is that I need to clarify a couple of things and as I am paying by invoice

Same boat, its been virtually impossible to get in contact with customer support through any of the numbers. I think for the time being they are giving preference to the first 2 option that they give. I have dropped a mail too & it has been a 3-4 days, hope atleast we get a reply.

A CFA General Discussion About CFA Institute Customer Support Impossible To Get Hold Of

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This topic has 5 replies, 4 voices, and was last updated May-216:13 pm by agmfarsan.

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- Adrianna
  Participant
  - CFA Level 1
  11 May 2021 at 7:50 am
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  Hi,
  
  Anyone else having issues contacting the customer support? Most of the links they provide in case of any problems do not work and it’s impossible to get your call answered…
  
  Could you recommend what’s the best way to contact them ( I’m based in the UK)?
  
  Thanks!
- Neil Harkness
  Moderator
  11 May 2021 at 11:33 am
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  Yeah their lines are rammed from the May 2021 postponements. info@cfainsitute.org is the general email that gets sorted to the relevant people, so I would always try that.
  
  The UK toll free number for CFA Institute is 0-800-1247-8132 (24 hours).
  
  What’s the issue you need help with? If it’s info-based we might be able to help.
- Adrianna
  Participant
  - CFA Level 1
  11 May 2021 at 10:20 pm
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  Thanks Neil!
  I’ve sent an email but it’s been a couple of days I haven’t heard from them and also tried to reach them using all numbers provided at the website. The UK tool free number seems like it’s not active…
  
  The reason I need to contact them is that I need to clarify a couple of things and as I am paying by invoice
- mikey
  Moderator
  12 May 2021 at 12:24 pm
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  You’re right, the UK number “is not recognized”. That’s crazy.
  
  I think @zee has some contacts at CFA Institute but they are unlikely to be able to help with support issues.
  
  Loads (and I mean LOADS) of candidates are having issues so hopefully it’ll all be sorted soon. The issue they are having is the amount of people with queries – given all the pandemic related issues and uncertainty almost every candidate has a question or an issue. They’ll work through them all eventually… I hope.
- Adrianna
  Participant
  - CFA Level 1
  12 May 2021 at 1:39 pm
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  Thanks @mikey, I hope so too!
- agmfarsan
  Participant
  - CFA Level 1
  18 May 2021 at 6:13 pm
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  Same boat, its been virtually impossible to get in contact with customer support through any of the numbers. I think for the time being they are giving preference to the first 2 option that they give. I have dropped a mail too & it has been a 3-4 days, hope atleast we get a reply.
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