- This topic has 5 replies, 4 voices, and was last updated May-216:13 pm by
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Up5
Thanks Neil!
I’ve sent an email but it’s been a couple of days I haven’t heard from them and also tried to reach them using all numbers provided at the website. The UK tool free number seems like it’s not active…The reason I need to contact them is that I need to clarify a couple of things and as I am paying by invoice
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Up3
Same boat, its been virtually impossible to get in contact with customer support through any of the numbers. I think for the time being they are giving preference to the first 2 option that they give. I have dropped a mail too & it has been a 3-4 days, hope atleast we get a reply.
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Up2
Yeah their lines are rammed from the May 2021 postponements. info@cfainsitute.org is the general email that gets sorted to the relevant people, so I would always try that.
The UK toll free number for CFA Institute is 0-800-1247-8132 (24 hours).
What’s the issue you need help with? If it’s info-based we might be able to help.
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Up2
You’re right, the UK number “is not recognized”. That’s crazy.
I think @zee has some contacts at CFA Institute but they are unlikely to be able to help with support issues.
Loads (and I mean LOADS) of candidates are having issues so hopefully it’ll all be sorted soon. The issue they are having is the amount of people with queries – given all the pandemic related issues and uncertainty almost every candidate has a question or an issue. They’ll work through them all eventually… I hope.
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