YiLing

[YiLing]

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Hi, sorry for late reply. May I know have you save the earlier issued invoice? As I used that to made my payment even though I have cancelled it, so they contact me after the department received my payment. It takes about few days after I made my payment.

I told them my issues, they communicate with the scholarship department regarding the issues and after that asked me to register again when the problem fixed, means my scholarship appear again in my account.

I’m not sure if I can directly share their email here, would you mind to give me your email and I send it to you?

[YiLing]

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Omg thank you so much!

[YiLing]

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Thanks for your information! Will try to contact them 🙂

[YiLing]

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Yea, the issue has been solved. But unfortunately, I still haven’t got any reply from the customer service department. Instead, I used my earlier invoice to make payment, and after going through some processes the registration department had solved the problem. Btw, thanks for your help!

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