@romintics
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Up3
Hello! I did manage to get through Customer Care (the wait was around 40 minutes but in reality I had been trying for 3 hours already, just the call kept being cut automatically, so really as you mentioned, nothing but persistence can get the job done). They solved the issue rather quickly as well, replying to my own complaint email from a week ago which leads me to believe you’d have to call up the Institute to even look at your email. It was an issue from the IT department and I was able to schedule my exam normally through the CFA website. No one else other than CFAI can solve this problem. So if anyone else is facing the problem, only advice is to keep calling!
Up1Hello,
Has anyone been able to find a solution to this? I am now a month away from 15th August but facing the same issue in scheduling. Furthermore I tried directly from the Prometric website and the CFA Institute does not show up in the list of sponsors when I try to schedule, although strangely enough I can check the availability of appointments. Really in a fix right now as CFA Institute has not responded to my emails, and my exam stands in danger of being cancelled and not refunded if I am not able to schedule.
Up1Thank you so much. I’ve tried calling today, unfortunately not been able to hold for 2 hours. Now the office is closed for the weekend, but fingers crossed that I can get a hold of them on Monday. It gives me a little hope that I can get this problem solved, at least.
Up1Thank you for your response, I will try my best to do that. Let us hope the situation does not come down to it. I will update this thread as soon as I receive any solution as I see a lot of people are in the same boat as me.
Up1Hello! I managed to schedule my November ’21 exam. But unfortunately there is no other way to do this other than to call CFAI (you can look up the toll free number for your country) the hold is usually long- around 2 hours, or sometimes the line may keep cutting you off automatically every 5 minutes and my advice is to keep calling and holding, it pays off. No one other than CFAI can solve this problem, not even Prometric. Once you explain your problem CFAI will give you two options, either to raise an IT ticket (which usually works) or to give you your eligibility or “SO” number so that you can schedule your appointment with Prometric by phone. Just in case, ask for both. But usually, raising an IT ticket solves the problem. My problem was solved within half an hour of getting a representative on call. Good luck! and wishing you a shorter wait time!
