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eshitakhanna3

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  • in reply to: Can’t schedule my CFA Level 1 exams for November 2021 #94056
    Avatar of eshitakhanna3eshitakhanna3
    Participant
      • CFA Level 1
      29 Apr 2021 at 7:48 pm
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      Hey there

      Well I held the call for 1 hour and 20 mins and finally they responded. They forwarded my message to the IT department.

      They told me to clear the cache and cookies of my browser but that didn’t resolve the issue. I have dropped them an email today morning explaining my problem with the screenshots again. Just waiting for their response on my mail now. Will update as soon as this gets fixed.

      Also, nobody can fix this except the Institute. So call them and hold until they don’t respond.

      Zee Tan voted up
      in reply to: Can’t schedule my CFA Level 1 exams for November 2021 #93601
      Avatar of eshitakhanna3eshitakhanna3
      Participant
        • CFA Level 1
        27 Apr 2021 at 8:41 am
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        1
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        The main issue is that I am not being able to schedule and the problem is not due to the cancellation of the May exams.

        I can’t even open the Prometric page. My account just tells to note down the Error tracking Number PRMA101 and whenever I click on the “Schedule your exam” link, it says that an error has occurred, please contact your sponsor for additional information. The prometric office I contacted said that there is some issue with my ID.

        I have already mailed the CFAI, tried calling them as well. I held the call for close to 45 mins, but no response.

        I am thinking about using the refund because there is no other option. I might as well register again when the refund is credited to my account. My studies have been hampered in this whole process.

         

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