Student Lounge A rather irritating day

A rather irritating day

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    • Avatar of Zee TanZee Tan
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        That sucks dude. Probably better to get phone and contract separately in future? At least the seller is accountable directly…

      • Avatar of Zee TanZee Tan
        Keymaster
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          I’ve had similar experiences in South East Asia – although this was some time ago, especially the carrier absolving themselves bit. I think it’s the same in Russia as well, but in Russia you usually buy your handset separate of your phone plan. Surprising though that this is happening if you bought it through a bundle.

          Personally I’d expect the ‘UK scenario’ as default. Carrier should handle returns process, just like if you bought it from Best Buy, Amazon, etc.

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          My thoughts as well @Zee‌, but they simply do not want to know. Even after a ‘discussion’ about how they were my supplier and therefore had the duty of care. However all they are interested in is that they have moved on a device for someone else (the supplier) and they have no responsibility over it’s state of working or not. There’s no sale of goods act here buddy!

          The best I could agree with them was that the manager of the carrier outlet dropped the phone to the supplier and then emailed me the job note. I’m still paying for something I can’t use though and must pick up the device myself after they’ve investigated / fixed it.

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          Aparently not mate, the carrier seemed to believe that if you go to any phone shop at all over here, all they’re doing is moving on handsets on behalf of the importer and supplier (+ their own bit of profit margin). Any warranty work or failures *at all* have to be referred back to the supplier (who also happen to be based in the next nearest city, 140km away)

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