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Hi guys, I have a similar problem. I’m a Nov 2021 Level 3 candidate and I’m pretty sure I haven’t received any email about exam scheduling from the CFAI in both my primary and secondary email address.
I suspect the culprit is a problem with the server hosting my primary email address. Does the CFAI receive all the “failure to send” emails? They didn’t even try the secondary email?
I just learn that there is a place on the CFAI website showing the scheduling website. Unless you know it’s there, it’s pretty hard to find by chance. I’ve been logging onto the site almost daily to study in the past 6 months but I usually go straight to the learning Ecosystem page (bookmarked it). I looked around a few times for updates but didn’t find anything.
Boy, I kinda expect for something so important there would be a notification in the account or a private message. I called the hotline, the lady was very polite but I’m not counting on any miracle. Their emails were straight up rude.
Up0Update: I tested the email server again and pretty sure nothing wrong with my primary email. So it must be either the CFAI or Prometric dropping the ball here.
There must be a problem since I’m not the only one affected. For a $1000 fee, we deserve at least an email or notification (what’s the point of the online account?)
