- This topic has 7 replies, 4 voices, and was last updated Nov-218:26 pm by
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Up9
Hello
I am a level 3 candidate. Exams got postponed thrice due to Covid. I registered for the November, 2021 exam. But got no mails further for the scheduling appointment process. I can show you my mail list, there’s literally no mail that I got regarding this. But I registered for the November exam. I was occupied in my job and thought I would schedule it when the mail comes. Please tell me what can be done? I have mailed CFAI but have heard they take very long to reply. I am actually, really worried as it’s the question of my whole career. Please reply as soon as possible.
Thank You
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Up0
Sorry to hear that, dude. Did you get a registration confirmation when you registered?
If you do, you could use that to prove to CFA Institute that you did register. It’ll be a lot trickier to prove that you didn’t receive scheduling emails, but I’m assuming that’s Prometric’s mess-up so hopefully that would be in their system.
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Up0
Hi guys, I have a similar problem. I’m a Nov 2021 Level 3 candidate and I’m pretty sure I haven’t received any email about exam scheduling from the CFAI in both my primary and secondary email address.
I suspect the culprit is a problem with the server hosting my primary email address. Does the CFAI receive all the “failure to send” emails? They didn’t even try the secondary email?
I just learn that there is a place on the CFAI website showing the scheduling website. Unless you know it’s there, it’s pretty hard to find by chance. I’ve been logging onto the site almost daily to study in the past 6 months but I usually go straight to the learning Ecosystem page (bookmarked it). I looked around a few times for updates but didn’t find anything.
Boy, I kinda expect for something so important there would be a notification in the account or a private message. I called the hotline, the lady was very polite but I’m not counting on any miracle. Their emails were straight up rude.
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Up0
Update: I tested the email server again and pretty sure nothing wrong with my primary email. So it must be either the CFAI or Prometric dropping the ball here.
There must be a problem since I’m not the only one affected. For a $1000 fee, we deserve at least an email or notification (what’s the point of the online account?)
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Up1
If CFA Institute aren’t emailing scheduling links to some candidates and yet penalizing them, that’s pretty poor.
If you can, let us know if CFA Institute get back to you on this. And let us know if we can help in any way.
Meanwhile if anyone else has experienced a similar issue, share your experience here. The more reports we have, the better.
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Up0
Same thing happened to me. I am a re-sit student who failed the May 2021 exam so i was subject to a different “registration deadline” which i registered Nov 2021 exam on 12 Oct and i never receive any email reminding me to schedule my exam and that “schedule my exam” link was not even available on my CFA account ( i have screen cap to prove that and sent to CFA) . At that time, I thot maybe becoz i am a re-sit student so i may a different exam scheduling window so i waited, until early Nov. I sent CFA emails a few times and called them up a few times with all my supportings to ask whats going on, they said the exam scheduling window has passed and verdicted that it is my sole responsbility not to schedule the exam before 23 Oct. While they bear zero responsbility over not sending me emails and putting a “schedule your exam” link in my account to make it possible for me to schedule my exam…no refund and reschdule can be arranged. Feeling devasted and wonder know what can we do. Feel like being robbed USD 1000….it is absolutely unfair.
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Up0
Sorry to hear about your case. We’ll reach out to CFA Institute and see if they come back with a response.
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Up0
CFA Institute have responded to us:
In any case where candidates are experiencing an issue, we ask that you please direct them to contact our global customer care team that will be able to assist them with their personal and unique situations. Please have them reach out to info@cfainstitute.org.
We encourage all candidates to ensure that they’ve marked CFA Institute’s email address as a verified sender. We do remind candidates in each one of our four Welcome Series emails – email distributions that are sent to remind of testing policies, etc. – to schedule their exam appointments in addition to the three specific scheduling reminder emails, and ongoing social media posts on our channels.
I hope this is helpful. For anything further pertaining to this issue, please ask the candidates to engage with the customer care team directly so we can do our best to address their concern.
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