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Multiply both sides by (1+r)^2. That will get you to => 103*(1+r)^2 / (1+r)^2 = 97.0732*(1+r)^2. The (1+r)^2 term on the left cancels out. And then you divide both sides by 97.0732.
Once you get there you take the square root of both sides to get rid f the square term and subtract 1 from both sides. Leaves you with “r = ……”