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Up7
Hi all,
Wondering if anyone else has experienced this. My exam got cancelled and I am planning to re-register as soon as possible. In the meantime I contacted Kaplan about extending my package, I was under the impression they are extending for free. However they got back to me with an email saying it would be 49USD to extend 3 more months.
Was anyone able to extend for free before? Just want to know if this is their standard policy. Thanks.
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Up0
We’ve not heard of paid or unpaid extensions either way I’m afraid, although we do have been advising candidates to contact Kaplan Schweser if their exams have been cancelled or postponed.
We’ll reach out to Kaplan Schweser on this and let you know if we hear back!
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Up0
Kaplan got back – they’re currently considering extensions on a case-by-case basis, so I don’t think there is a one-size-fits-all policy in place.
For those who want to enquire about an extension you should chat/email/call them to speak with a rep: https://www.schweser.com/contact-us
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Up0
Thanks for your answer!
I guess I would like to extend, however the main issue for me is I’m worried about my exam getting cancelled and having to extend it again … they got back to me and said there would be no change in material or new mock exams. So by that point I would have used up all the material already.
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Up0
Hi @katlau0002 I’m having a similar issue with Kaplan and their customer support is terrible. Did you actually manage to go through with your extension?
PS: this forum doesn’t seem to have a pm function, do you have a reddit or email address I can reach you on?
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