Note: I did not receive this service for free in exchange for a review, but paid for it myself. I’m writing this because I think it would be useful for everyone to get an idea of how the service is like before deciding to buy it. 🙂
Should you pay someone to professionally write your resume for you?
I asked myself this as a graduate, and I constantly ask myself this throughout my career, especially when looking for a new job.
After trying out TopResume’s free resume review service, I decided to go for their paid resume writing services and document my full experience in this article.
Is TopResume worth it? Here’s my detailed TopResume review in full!
TopResume offers 3 price tiers of service.
If you decide to go for it, I recommend either one of the top two options: Career Evolution or Executive Priority. I think the extras are worth it (as explained further below) – if you are going to do this, do it right.
I chose the Executive Priority package (most expensive) for my rewrite. My reasons for choosing this package over the lower-priced ones are:
Once you make your order, the process is quite straightforward.
The resume I received has completely been rearranged and rewritten from my version.
I really liked having a more marketing-based mind go through my resume and make changes and suggestions.
Of course, you don’t have to accept everything they suggest, but on the whole I found the changes quite sensible and agreeable.
Here are the main changes made to my resume during the rewrite, as well as bits I particularly liked. Of course, individual experiences may vary!
You can see that the focus has been very much on increasing the attractiveness of the resume – making everything more readable, more eye-catching, and the content more impressive.
That was just what a boring finance guy like me needed – a marketing person to look through everything and see what would sell. Of course, your writer’s knowledge of your industry would be limited, and that’s where your feedback is important.
I was never really expecting much from the cover letter – I’ve not really included one in my job applications since my grad days.
The cover letter I received is a compact, one-page cover letter consisting of three paragraphs:
I don’t think the cover letter is good enough to just drop in [Job Title] and [Company Name] and so on and simply send out. But then, I don’t think such a letter exists.
What I do think the written cover letter is good for, though, is to act as a starting template for whenever I need to use any kind of introductory text, which is need for almost any job application – be it through email or through a more standard electronic form.
I think the cover letter I received is a pretty good base to start with, where I can update, change and swap out as needed.
I was curious to see how they’d execute the LinkedIN makeover – I’d rather not hand over control of my LinkedIN account, and turns out that’s not how they do it anyway.
What they do is to send you a 10-page personalized “idiot’s guide” to LinkedIn, showing you exactly how to populate and tune your LinkedIn profile. The guide is personalized to you where the fields are pre-filled in with information from your experience.
The mileage you get from this, I suspect, will vary.
If you’re constantly updating your LinkedIN profile and know all the latest features to really publicize yourself just that little bit more, the LinkedIN makeover is probably not going to tell you anything new apart from provide you from new copy to use on your profile.
While I found some of the tips rather obvious, others were useful – recommendations on how to present more dated work experience and education. But on the whole, the tips are probably not worth the price, at least to me.
The most valuable part of the LinkedIN makeover for me was the copy provided for the Summary and Work Experience sections, which is always the part I’m too lazy (and self-conscious) to write and brag about.
The guidelines they email to you say that you get 2 revision rounds once the first draft is sent, but on their FAQ they state that “you will go back and forth with your writer on drafts until both of you are happy with the final result”, which implies unlimited revisions.
So which is which?
My guess is that they most likely will revise as much as you need, but also want to weed out abuse from endlessly revising clients.
Apart from minor adjustments, my overall feel was that the first draft good, but still not specific enough.
I fed this back to my writer, encouraging her to ask me for more detail if she needed it. I answered her follow-up questions and was resent a second draft.
After the second draft, I decided not to revise any further.
Overall, I found Topresume’s revisions useful, but only to a certain extent. The first draft probably gets to the 75% mark, and a revision to 80-85%, but no further.
But I don’t think it’s TopResume’s fault.
A resume is, in essence, a very personal document. I don’t think a third party can truly deliver a resume 100% to your satisfaction, but they do wonders to improve your resume from 30% to 85%.
After one revision, I think the best person to finalize the work and add the last touch-ups is myself. No writer can know the intricacies of my industry, use the right technical terms, and tune it exactly to the role I’m targeting.
It’s difficult to recommend something with a price tag, as everyone will value this differently.
Personally, I think it’s a good investment every 5-10 years or so.
Times change, and the customs and technology around how a resume is viewed and evaluated changes as well. It’s useful to have someone look over your resume and to have a more marketing-focused angle layered upon it.
Think of it like plumbing maintenance that you have to do for your career.
As to whether it’s worth a few hundred dollars, that’s something you’ll have to decide for yourself. Like I mentioned earlier, you may be able to get discounted pricing if you first get a free resume review. I was offered a discount via email a few days after I got my resume review.
However, you shouldn’t be doing this just to avoid working on your resume yourself.
You will need to be involved in the process to have good results – you will not be satisfied if you’re expecting your resume to float away, magically have a makeover and come back all shiny and perfect.
So my overall conclusions are:
I honestly found the service valuable.
However, in the process of writing this article, I looked up for other TopResume reviews.
While I did find great reviews about them that agreed with me, there were also many who were critical about them – saying that the rewrites they got back were generic or unusable.
But closely reading their frustrations showed that the most frequent complaint was that ‘the resume I got was not what I wanted‘.
That’s a common thing when it comes to any creative services.
Managing a creative process requires a lot of good feedback from the client, whether it is drawing, writing or designing.
At the end of the day, TopResume does not know you personally, so there is a limit to what they can write for you if they don’t have enough information.
This is your resume, so the more involved you are, the better the result. Some tips on giving good feedback:
My ideal experience would be for my writer to chat to me for an hour or so about my work experience, diligently take notes, go away and come back with a perfect resume – but even then I’m pretty sure proper feedback along the way is necessary.
It’s really best to view your rewritten resume as a ‘nearly-there’ base to work from.
You should always review your resume and cover letter before applying for any role, tweaking it as necessary, and updating it as you accumulate more work experience.
There’s a tendency to put too much effort into just your resume, and ignore that job-hunting also requires a lot of good networking and interview skills.
Be sure to always focus on maintaining good professional relationships and practice interviewing – you’ll need to rely on them as much as having a good resume.
I’m not quite sure how it works, but you may be able to get discounted pricing if you first get a free resume review.
I was offered a discount a few days after I got my resume review – and I took them up on it.
If you’d like to try looking out for a discount, try going for a free resume review first, and watch your inbox for a few days after you’ve gotten your resume review.
I hope this review helped inform you if you’re considering using TopResume’s writing service. I’ve tried to be as detailed as I can without revealing personal details, but I’m happy to answer if you have any questions, just drop a comment below!
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View Comments
Just got my resume back from TopResume and I'm very satisfied. My older document feels so outdated compared to the new one I received. The process is not immediate and it takes some time, you really need to collaborate with your writer, but it's totally worth it and I couldn't be happier.
TOTAL waste of time and money. A third grader could have done a better job. My resume writer did not respond to my suggestions of change on his drafted resume. He waited to the last minute and at that time I was not allowed to make changes. The interview prep was HORRIBLE! I got nothing from my instructor, all he did was tear me down and yell at me. Totally unprofessional. The LinkedIn profile is worth s**t. And as far as resume distribution they did not follow instructions, all I am getting are calls about selling insurance. They were going to give me a refund but they never did. I spent $585 and my advice DO NOT USE THIS SERVICE! A TOTAL SCAM
Totally AgreeThis company is a complete sham. I paid USD $349 for the executive rewrite package. They delivered my same resume word for word back to me, reformatted, and not rewritten like I was sold and paid for.
The "professional "writer copied my words into a Word document that a child could have formatted in year eight. Disgraceful. Then, he dares to say work with the writer - work on what? The "writer" hasn't written anything. He just copied it into a Word document.
Actually AI copied it into a Word document and reformatted it. What have I paid you for? Nothing. Did not deliver a service that was paid for.
Do not use this company.
I also tried this service and regret it. I have asked for my money back several times and they refuse. They say they reviewed my resume and it is standard for their service. It is absolutely embarrassing and looks like it was designed in 1985. I'm embarrassed that I trusted this company. Do NOT waste your money or time with this company.
I would NEVER use or recommend Top Resume! EVER! Zeke updated my resume but didn't include all of my work history nor the correct dates! I initially uploaded my old resume for him to use as a guide, which included the accurate work history AND corresponding dates, but to no avail. I tried to ask him to correct it but he quit responding to me. I feel like I should be able to get this corrected since it's info he had from the beginning!
After I sent the comment above in a chat with TopResume, I received a message stating they would get in touch wih my writer and have him fix the errors. I am happy to say they fixed / corrected EVERYTHING I requested!
I am extremely dissatisfied with the service I received from TopResume. I hired your company on March 20, 2024, for an academic CV and LinkedIn profile optimization. Despite the promises made on your website and the additional cost I incurred for the LinkedIn feature, my experience has been far from satisfactory.
The initial timeline provided for my document draft was March 24, which was later extended to March 27 due to the added LinkedIn service. However, I had to reach out on March 30 to inquire about the status of my draft, which was finally provided on March 31. As expected with any draft, there were inaccuracies and missing information. I diligently followed the instructions, asked questions, and provided feedback to my writer on multiple occasions (April 2, 3, and 7).
To my surprise and frustration, my case was closed without consultation on April 7 for the CV and April 10 for the LinkedIn services, despite the fact that the documents still contained errors and lacked vital information. I reached out to customer service via phone and email, expressing my desire for a refund and a change of writer, but my requests were ignored.
On April 16, my writer unexpectedly provided updated documents, which, while improved, still did not meet my expectations or include crucial information I had been communicating for weeks. When I escalated my complaint, I was told to work with another writer, which I found to be a non-standard practice at this stage.
I hired another service out of frustration and requested a refund from TopResume on four separate occasions over a two-week period. I was informed that I would receive a refund for the LinkedIn service but not for the CV. It is unacceptable that TopResume only provided "professional" documents after multiple refund requests and complaints.
Furthermore, when I attempted to dispute the claim that I had not communicated effectively with my writer, I was told that there was no evidence of my calls or emails to the customer service representatives, despite me providing specific dates and times. This lack of accountability and disregard for my concerns is deeply troubling.
I firmly believe that TopResume has engaged in deceptive and predatory practices, violating my rights as a customer. The services I received did not align with what was advertised or promised, and my case was closed with erroneous documents. The fact that I had to repeatedly call and email to receive updates, only to be provided with unsatisfactory results, is unacceptable.
I am extremely disappointed with the way TopResume has handled this situation and will not hesitate to share my negative experience with others. I strongly urge you to reevaluate your practices, prioritize customer satisfaction, and provide the services as advertised. I demanded a full refund for the subpar service I received and the emotional distress this experience has caused me. Yet they uphold providing "professional quality documents and service."
I would recommend you stay away from TopResume.
I tried to use TopResume, and it was a complete failure. I submitted my resume for the free review and I liked the points they made, so I chose the Premium service. Then, I filled in my credit card information and clicked purchase, that is when the first indication of trouble began. The website presented a spinning circle and never completed the transaction. I closed the web page after 5 minutes of inactivity. When I checked my email, my credit card company indicated I had been charged for the service. Also, there were at least 5 spam emails from TopResume, but there wasn't any email from them for an invoice or other instructions. I emailed the person who gave the free review. Two days later, I still hadn't heard from her, but I had received three more spam emails. So, I wrote to those emails and told them what happened and asked them to check into it. No response was received from any of the five email recipients. Then I called the 800 number and spoke to [dude], he found the payment and said he would send me the information. He sent the questionnaire to be filled out. I promptly filled out the questionnaire and replied to his email, attaching the questionnaire and my resume. I did not receive a reply. I wrote to the original reviewer and [dude] again, asking them to confirm they had received my email. No response. I contacted my credit card company and reversed the charges. The next day the reviewer sent an email, they had received the chargeback and would have to wait for a resolution before they could do anything. Not once did anyone apologize for the horrible service.
Stay away from them.
Do not use TopResume, they are worthless. They outsource the writing to another country making the vernacular different than the US standard. The result is that the resume they did for me is worthless. Because my first draft was garbage I scheduled the call to go over it with my "professional" writer only to have him miss the first scheduled call( apparently he didn't know the difference between AM and PM). Then he ignored everything I had mentioned on my phone call. My first draft was roughly 560 words, and i asked for more bullet points and less writing. My final draft is 1100 words! It also reads like a middle schooler trying to do a home work project.
Same thing happened to me! Luckily I paid for the lower tier. You are NOT dealing with a person, I am almost certain it is an AI generated prompt you get back in emails. DO NOT WASTE your money on this people. You are better off buying a 12$ resume template and building your own.
I wish I read those comments before.
I had a similar experience and that makes me think that TopResume is a company that is basing their business on defrauding their customer.
After a long wait, my resume was delivered in the worst way possible: it was a copy and paste of my previous one but it did not even specify my current role, position or Company that I am working for. I asked 3 times for a revision but my suggestions were ignored. After two useless new drafts with minor changes, they answered me in the same way to everyone else: the order was closed and the customer service declines any request for a refund
Don't use this service and if you did, don't ever show that resume to anyone because it will result in loss of career opportunity
On February 19, 2024, I paid for the “Ultimate” Career Confidence package and added a 30 min call option as well.
The company indicated their deadline was March 1. On February 25, I received an email indicating “we haven’t forgotten about you. The message continued, “we try to match each customer with a specific writer and that can occasionally cause delays.” On February 27, I emailed that even a 10-day turnaround would put the deadline as February 29, not March 1. The company responded by stating that the 7-10 days does not include weekends, etc. and that they did not start the process my submission until February 22. They also stated “we see a writer has been assigned to your order and you can expect the first draft anytime on or before March 1, 2024.” In fact, I had not been assigned or contacted by a writer at the time of their email.
At 1:18 AM on February 28, I received an email from Walt A stating that he had been assigned as my personal writer. Walt stated “I reviewed your information and see that you did not provide a specific career direction for your job search. Since our experience tells us that a resume is most effective when it is tailored toward a particular field, please clarify the type of position you’d like me to write toward. Since I need this to get started, please reply as soon as possible. If I don’t hear otherwise in the next day or so, I’ll craft a broad resume for you to customize.”
After trying to digest the ridiculous email, I responded as follows:
"I assumed that purchasing the Career Confidence package, I would be assigned a top 10% executive writer, and the process would begin more than 48 hours before the March 1 deadline. I am not clear where the responsibility should be placed, but I am disappointed in the company's responses to my emails and the approach thus far. I hope that quality and thoroughness will not be sacrificed for speed. With regards to your statement that I "did not provide a specific career direction for your job search," I provided all of the information that was requested on the online intake forms.
Top Resume states " The resume process begins with us getting to know you and learning about your history and career goals. Once we’ve learned more about you, we’ll match you with a writer knowledgeable about your industry."
If they were not aware of my history, career objectives or industry (all of which I provided during the onboarding process) how was a writer assigned? I also provided a curriculum vita, draft resume and draft cover letter, and two job descriptions for jobs for which I am interested. I asked the writer to provide an explanation how he was matched with me if he was not aware of my career goals or industry. As with other requests - no response.
The writer suggested we talk by phone so he could tell me about opportunities TopResume offers. Since the telephone call option is limited to one 30 min phone call, I chose not want to use that call for a company advertisement or to rehash information I had already provided.
The responses I have received do not reflect the approach or model described on-line. TopResume did not provide a writer with experience in my area and did not provide a draft in the timeframe advertised. I have absolutely no confidence in the company, and I strongly encourage others to look elsewhere and stay away from TopResume at all costs.
Since I have not been provided the service for which I paid, I requested a refund. TopResume responded by saying "all sales are final" and denied my refund request. I plan to contest the charge.
My resume writer left a strange double-spacing line in the middle of my resume. I kept asking him to read over the entire resume for mistakes, but 4 times, he missed it until I pointed it out.
I requested a refund, which they declined, however they then put my account on hold. I was scheduled to have an interview coach today, but due to my account being placed on hold, all my resume drafts disappeared, and the appt was canceled. I did not even get a chance to provide content suggestions; I was focused on all the typos first before i moved on to the content.
.
So basically, they kept my money and did not provide the paid services (interview coach and completed resume.)